Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great location
Comfortable rooms
Confusing service request
Dining closes early
7.6/10
Very good
Rooms
7.3
Location
9.2
Service
8.0
Dining
7.2
Guest reviews
7.6/10
based on 6 reviews
4/5
based on 24 reviews
8.7
8.7/10 based on 3875 reviews
#360 of 641 hotels in Berlin based on Tripadvisor
Agnes
United Kingdom,
January
2024
7.8/10
My stay at the hotel was a mix of positives and negatives. The rooms, despite being bright, were not adequately darkened by the blinds, and cleanliness fell short compared to other places I've visited in Europe. However, the non-smoking policy was appreciated.
Rooms
6.0
The rooms were bright, but the blinds didn't make it dark enough. Cleaning standards could be better.
Service
9.0
The staff was fantastically helpful and very friendly, assisting me with organizing tours and transportation during my stay. Their welcoming attitude added to the overall experience.
Location
9.0
The hotel's location was excellent, with easy access to public transport networks like trams, buses, and trains within a short walk. It made sightseeing and moving around the city very convenient.
Dining
7.0
The dining experience was good with a variety of breakfast options but nothing extravagant. The location was close to a railway station, making it accessible for meals outside the hotel.
Facilities
8.0
The hotel offered services like room service, laundry, and tours/ticket assistance which added convenience to the stay.
William
United States,
November
2023
7.0/10
My stay at the hotel was a mix of positives and negatives. The rooms were modern and stylish but lacked some comfort features like a proper double bed and enough pillows. The service had a German touch but wasn't as helpful and informative as I would have liked. The location was excellent with easy access to many attractions, but the small room size was a drawback. The dining experience was good with a variety of food options, though slightly overpriced. Overall, a decent stay with room for improvement in some areas.
Rooms
7.0
The rooms, although modern and stylish, were missing some comfort elements like a proper double bed and sufficient pillows.
Service
6.0
The service had a distinct German feel, but it lacked the level of helpfulness and information I expected.
Location
8.0
The location was excellent, with easy access to many attractions, but the small room size was a downside.
Dining
7.0
The dining experience was enjoyable with a good variety of food options, although slightly overpriced.
Facilities
7.0
The facilities were decent overall.
Jane
United Kingdom,
September
2023
9.0/10
The hotel had beautiful and spacious rooms with great natural light, but it was a bit cold. The service was friendly and offered assistance promptly, though parking for SUVs was restricted. The location was exceptional, perfect for museum visits, shopping, and exploring Berlin. The dining experience was particularly good with a nice selection of hot and cold choices. Overall, the hotel provided a wonderful stay close to major attractions.
Rooms
8.0
The rooms were beautiful and spacious, nicely decorated, and received good light from large windows, but it was quite cold.
Service
9.0
The staff was very friendly and helpful, providing extra blankets promptly.
Location
10.0
The location was exceptional, close to major attractions like TV Tower, Museum Island, and Alexanderplatz, and a short walk to the shopping area.
Dining
9.0
The dining experience was particularly good with a variety of choices including cheese, ham, salami, and fish.
Facilities
9.0
The hotel facilities were excellent, offering a pleasant experience throughout the stay.
J.
United Kingdom,
June
2023
8.2/10
The hotel is ideally located just steps away from Museum Island and a short distance from Alexanderplatz, making it a convenient hub for exploring the city. The rooms, although small for one person, are modern and offer great views. The service was exceptional, with attentive staff going above and beyond to assist guests. The dining options were limited and slightly overpriced, but the overall experience was positive due to the excellent location and friendly service.
Rooms
8.0
The rooms were on the smaller side but modern and offered a great view.
Service
9.0
The staff was incredibly friendly and accommodating, providing top-notch service.
Location
10.0
The hotel's location is excellent, with easy access to Museum Island and Alexanderplatz, ideal for exploring the city.
Dining
7.0
The dining options were limited and overpriced, but service was good.
Facilities
7.0
The hotel offers essential facilities for a comfortable stay.
Mary
United States,
May
2023
7.4/10
The hotel has some positives like comfortable rooms that are slightly old but cozy, with good sound insulation. However, the service was a bit confusing requesting credit card details despite pre-payment. The location is superb with convenient access to public transportation and dining options, although not reaching the standards of other 4-star properties in the area. The dining experience was pricey and closed early despite stated hours, with well-tended options. Overall, the hotel offers a decent stay with some areas needing improvement.
Rooms
8.0
The rooms, while slightly old, were comfortable and well-insulated from external noise.
Service
7.0
The staff was friendly, helpful, and kind, but the request for credit card details after pre-payment was a bit confusing.
Location
9.0
The location is fantastic with easy access to public transportation and dining options, although not on par with other 4-star hotels in the area.
Dining
6.0
The dining experience was on the pricey side and closed earlier than expected, despite offering well-tended options.
Facilities
7.0
Great location
Confusing service request
Michael
United States,
May
2023
7.6/10
The hotel location was perfect with easy access to public transport. The rooms were clean, but lacked luxury touches and had noise from the nearby elevator. The service was friendly but had some timing issues with cleaning. The dining options were good but could be pricey for what you get.
Rooms
7.0
The rooms were clean but not luxurious, with some noise from the nearby elevator.
Service
8.0
The staff was extremely friendly and helpful, but there were some timing issues with cleaning.
Location
9.0
The hotel's location is great, packed with reasonably priced restaurants and bars and near public transport networks.
Dining
7.0
The dining options were good but could be expensive for the value received.
Facilities
7.0
The hotel lacked some finishing touches but had decent dining options.
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